Intergrating the products of choice into a single coherent network

Alchemy has considerable experience of pre-loading software and configuring and installing customer hardware to meet specific user or network requirements. We can provide network design, project management or cabling services and, if required, we can deliver administrator training or software licensing and asset tracking audits as part of the installation.

Alchemy has both the expertise to work with large organisations and the flexibility to address the needs of small businesses. Our standard approach is to manage the installation in accordance with detailed functional and technical specifications agreed with the client. All installed components are then tested using off site, staging and disaster recovery scenarios.

Above all, we are aware that IT systems exist to enable our clients to carry on their normal business. It is our job to ensure these systems are installed correctly and integrated efficiently.

The Alchemy advantage is that we can integrate the products of your choice into a single Open Source or Windows based platform; for example client devices from Lenovo and Igel, rack mounted servers from IBM, connected to VPN, Terminal Services or Citrix services through secure firewalls and routers from Juniper.

To assist those customers who do not have the resources to unpack and install new equipment.

Delivery To Desk

To assist those customers who do not have the resources to unpack and install new equipment, Alchemy provides a "delivery to desk" service that could include all or any of the following:

• Scheduled rollout
• Decommissioning of old equipment
• Packaging removal
• Delivery to desk
• Set-up and installation of new equipment
• Software loading and testing
• Data transfer
• Setting-up printer drivers and network connections
• User familiarisation training
• User sign-off
• Updating asset and software registers

Project Mangement

ITIL : The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. This translates into a structured approach by our support staff.

Documentation

Key to the delivery of an IT system, or modification is clear documentation with a change control policy. Alchemy has version controlled templates that allow easy understanding and concise details of a clients environement. The link shows exactly what we deliver when you work with us.