Support
What we provide is very simple - We give our customers peace-of-mind
The Service
Guaranteed managed cover via dedicated onsite staff or staff available on request, or access to a technical engineer within an agreed Service Level Agreement.
Remote monitoring and management of hardware, operating systems and networks using best of breed technologies that minimise the need for human intervention.
- AMS
- NTR
- IBM Director
Reporting offers granular views of Technical Support Incidents (TSI) and includes incident status, time to fix, incident priority and escalation.
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Testimonials
"MIS now enjoy un-paralleled uptime and our IT spend has reduced 25% - A diligent exercise in consolidation, business continuity and disaster recovery by Alchemy"
Steve Corsbie
Group IT Manager
MIS
Citrix XenServer
