Without your IT, just how long will your business run?
Alchemy has been providing IT Support in Surrey since 1998. It's very simple – we give our customers Peace-of-Mind, in the knowledge that their IT infrastructure is in safe hands without costing you more.
that you have considerably reduced the risk of any system downtime, potentially saving you the costs of lost customers, lost business or lost market credibility.
knowing that an IT Support Package is considerably less expensive than the overheads of an in-house IT department. You can also be assured that the service will be operational throughout the full year.
you do not have to allocate valuable management time to administrating your IT, allowing you to do what you do best – running your business!
that if IT problems do occur, Alchemy’s support expertise, technology and escalation procedures will be activated to diagnose and resolve the problem quickly and efficiently.
knowing that your system back-up processes are working and that your anti-virus and firewall systems are protecting you all the way.
Alchemy Supports Business IT Around The World
We have been providing IT Support Services in Surrey, Middlesex, Berkshire, Sussex, Hertfordshire and Buckinghamshire since 1998.
Your business processes and the services you provide to your customers are probably dependent on the reliability and availability of your own IT systems.
Not only is it expensive to fix system failures, but the loss of sales and orders can be crucial to a business. System downtime can impact many areas. It can impact timelines, efficiency, customer service, cash flow and ultimately jobs. What’s never in doubt is that system failures cost money – in most cases significant sums of money!
Alchemy understands the impact that system downtime can have on your business operations. In supporting your IT we believe that prevention is always better than cure, therefore rather than hoping that your systems will never fail, we look to substantially reduce the risk through daily preventative maintenance and professional IT system housekeeping.
With businesses in the UK and worldwide placing increased focus on their core activities and strengths; it makes good business sense to work with a trusted IT consultancy partner.
Our IT consultants bring years of expertise and experience to your business and is just a phone call away. We can help you resolve existing issues and deliver business performance benefits through effective use of IT.
After your initial Network Audit and Healthcheck, Alchemy will do daily preventative maintenance, diagnose and prevent IT issues before they happen. This includes system back-ups, anti-virus updates, system event logs, and hard disc usage.
Our large IT Support team based in Surrey near London are on the phone from 08:00 – 18:00 Monday to Friday. Our technicians fix 85% of issues over the phone remotely. – Extended hours are optionally available including onsite engineer call outs.
We value your time and commitment. We strive to better bespoke our support everyday and increase our fix time with every client. Our quarterly review of support incidents covers, service performance compared to SLA;’s, and escalation procedures. It’s the best way for us to ensure our service is working at 110%.
Our top 3 IT Support packages services
Our IT infrastructure is fundamental to the efficiency and competitiveness of your organisation.
Alchemy’s full range of value-added IT services can help you get the best return on your investment and maximise the performance of your IT environment.
Bronze IT Support Package
Silver IT Support Package
Gold IT Support Package
Our Outsourced IT Support Services include daily monitoring through security software installed on your machine. It allows us to reduce Crypto attacks and malware being installed onto user computers.
Since 1998 we have been providing local server support and computer support to businesses all over the South of England. All of our technicians are located in the UK and not outsourced to other countries like most other IT support companies.
Laptop, Tablet and Server Support
Through a range of technologies, we are extremely experienced with all types of IT equipment including Laptops, Tablets, Mobile Phones, Servers, Thin Clients and Phone Systems.
Our IT Support HQ
Wokingham, just 30 minutes from Reading. Although we have large presence in the South West of England,, we support businesses all over the United Kingdom.
Alchemy House, 10 Mount Pleasant, Wokingham RG41 2YG