Windows Hosted Desktop FAQ’s

1.1    What are the steps involved in getting Windows Hosted Desktop?
1.2    Can I upgrade my account at anytime?
1.3    Can I have a free evaluation?
1.4    What is the minimum term?
1.5    Please summarise what I get with Windows Hosted Desktop?
1.6    Why does Windows Hosted Desktop save me money?
1.7    What are the benefits of Windows Hosted Desktop?
1.8    I have specific business applications. Can these be hosted?
1.9    What is the minimum number of Windows Hosted Desktop users?
1.10  What do I need to access Windows Hosted Desktop?
1.11  How do I access Windows Hosted Desktop?
1.12  Do we need to provide our own licenses?
1.13  What happens to my current data?
1.14  Are there user storage limits? If so, what happens when they are exceeded?
1.15  Where is the data stored?
1.16  Is my data backed up and for how long?
1.17  Do I get Anti Virus Software?
1.18  If I am working remotely and want to print, will I see the network and my local printer?
1.19  Can I use scanners?
1.20  Can you provide Internet Connectivity?
1.21  Can Mac users access Windows Hosted Desktop?
1.22  Do I need a VPN toconnect to Windows Hosted Desktop?
1.23  How can I add/delete users?
1.24  What is your Service Level Agreement (SLA)?
1.25  How is the service priced, and how much does it cost?
1.26  Is there a firewall in place on your Windows Hosted Desktop?

Answers

1.1 What are the steps involved in getting Windows Hosted Desktop?

Alchemy offers a range of Windows Hosted Desktop options for customers. For more information on signing up and the options available please contact us at [email protected] or call us on 01784 223 100.

1.2 Can I upgrade my account at anytime?

Yes, you can upgrade your account at any time.

1.3 Can I have a free evaluation?

We offer a free 30 day evaluations for the Windows Hosted Desktop. Click here to try it.

1.4 What is the minimum term?

The minimum term varies dependent on the service selected ranging from 1 to 3 months.

1.5 Please summarise what I get with Windows Hosted Desktop?

  • Microsoft Office 2007 – All Hosted Desktops include Outlook, Word, Excel, PowerPoint as standard with PDF reader.
  • Plenty of storage – A massive 10GB per user allowance for all your documents and files.
  • Business grade Exchange email – 1GB Microsoft Exchange email account. Access shared calendars and email on the go with web mail. Mobile device support is available for Windows Mobile and Blackberry.
  • Peace of mind – Enterprise class Anti-Virus and Anti-Spam is provided with SHELL-IX.
  • Comprehensive data Backup is standard.
  • Workgroup friendly – Everyone can access shared network drives no matter where they are in the world.
  • Most applications supported – Run the applications your business needs. We can host most databases and all Window applications such as accounts packages and practice management suites.
  • Disaster Recovery ready – Save £1000’s and leverage our resilient server infrastructure.
  • Remote Access – Access your hosted desktop via any Internet connected computer.

1.6 Why does Windows Hosted Desktop save me money?

Windows Hosted Desktop from Alchemy is more cost-effective than an in-house installation because you receive more benefits at a lower cost. You save by not buying infrastructure hardware or software, and by not employing IT administration specialists. All you pay is a set monthly fee and you get a resilient enterprise class IT infrastructure.

1.7 What are the benefits of Windows Hosted Desktop?

There are many reasons why more and more businesses across the UK are moving over from a traditional desktop to a hosted desktop. By implementing a Windows Hosted Desktop™, businesses can gain significant benefits:

  • Work securely from anywhere, at any time

Windows Hosted Desktop™ empowers your travelling, remote, and telecommuting workers to securely access their work from anywhere, at any time.

  • Reduce Total IT Costs by up to 50%

Businesses are looking to reduce overheads and IT costs can be significant. Alchemy’s Windows Hosted Desktop™ can help you to reduce these costs by up to 50%. All costs become a predictable, monthly operational expense, based on a cost per user per month.

  • Eliminate Infrastructure Capital Costs

Alchemy provides the IT Infrastructure.

  • Run on Enterprise Class IT Infrastructure

Most companies cannot afford enterprise level infrastructure. Alchemy is able to deliver their secure infrastructure in a cost effective manner as the infrastructure costs are shared by many hundreds of users.

  • Reduce IT Headaches

All IT infrastructures can create significant problems. Alchemy removes these and we support, patch, manage, backup and look after all components of your hosted solution for you, all from the cloud data centre.

  • Help Overstretched IT Teams

IT managers are being asked to do more with less. Alchemy, by managing all or part of your IT infrastructure, lets you focus on your core business critical projects.

  • Data Backup and Restore

Alchemy’s comprehensive standard backup and data restoration service gives you the comfort of a true ‘belt-and-braces’ approach to data protection.

  • High Availability

Alchemy provides a resilient infrastructure with no single point of failure.

  • Improved Data Security

Because employee data is stored as standard in the cloud data centre – not in a PC or vulnerable laptop—data is safe even if devices are stolen or destroyed.

  • Disaster Recovery

90% of organizations do not have adequate disaster recovery or business continuity plans. For example, if your offices floods, can you continue your business operations seamlessly from another location? You can with Windows Hosted Desktop™.

  • Green IT

Help the environment and reduce energy bills by implementing a Windows Hosted Desktop™.

  • Excellent Support

Our excellent online services help desk is fully inclusive with your Windows Hosted Desktop™, at no extra charge.

1.8 I have specific business applications. Can these be hosted?

Yes, we are able to host most business applications such as Sage, Quickbooks and many others. As long as applications are able to run in a Microsoft Terminal Server environment, and the vast majority do, we can host them.

1.9 What is the minimum number of Windows Hosted Desktop users?

There is no upper or lower limit.

1.10 What do I need to access Windows Hosted Desktop?

You will need access devices (any PC’s, Laptops, thin clients and mobile devices), local peripherals such as printers and access to the Internet

1.11 How do I access Windows Hosted Desktop?

Users connect to the Windows Hosted Desktop login portal and enter their login credentials. Users have secure access to their own desktop from anywhere.

1.12 Do we need to provide our own licenses?

No, we organize licensing as part of the service.

1.13 What happens to my current data?

After you sign up, you can contact Alchemy support and they can help you in migrating your existing data to the hosted environment. As standard, Data Import is based on you supplying the data (max 10GB per user) on a USB Drive you supply. There may be additional charges if you need additional help.

1.14 Are there user storage limits? If so, what happens when they are exceeded?

Every user has a set amount of storage included in the base monthly fee, which you select for your organization. The standard is 10GB per user with the option of increasing this by 10GB steps at an additional cost. We will let you know if users are running out of space. However there is no upper limits on user storage. A tailored quotation for your needs can be produced by our pre-sales service team – [email protected].

1.15 Where is the data stored?

By default, all your information is stored on our secure servers. Should you require, you can download a copy of your data and store it locally.

1.16 Is my data backed up and for how long?

As standard all data is backed up for 14 days. Additional options are available using Vstore4 Hosted Data Backup Services. For more information click here or call us on 01784 223 100

1.17 Do I get Anti Virus Software?

Yes. Anti-Virus Software is included.

1.18 If I am working remotely and want to print, will I see the network printers and my local printer?

Yes, you can see your network  and your local printers and print locally. We would just need to set up a local printer and map it in your Windows Hosted Desktop session.

1.19 Can I use a connect and use scanners?

Yes. Scanners which support FTP and/or scan to email are supported.

1.20 Can you provide Internet Connectivity?

Alchemy can arrange for a range of connectivity options to meet your needs through Spitfire our ISP

1.21 Can Mac users access Windows Hosted Desktop?

Yes. There are no problems with Mac users accessing Windows Hosted Desktop as long as it is a production operating system (not Beta). If the software is not on the Apple it is available free of charge from the Microsoft web site.

1.22 Do I need a VPN toconnect to Windows Hosted Desktop?

No. However if there is a requirement for distributed applications a VPN is required.

1.23 How can I add/delete users?

You can add/delete users at any time by clicking here or calling us on 01784 223 100.

1.24 What is your Service Level Agreement (SLA)?

We provide a high level of service with a guaranteed 99.8% availability. In the unlikely event that the service fails to meet the guarantee levels, service credits are available

1.25 How is the service priced, and how much does it cost?

Windows Hosted Desktop is competitively priced on per user, per month basis. Alchemy does not offer a fixed or restricted desktop service as all customers are different and there are many different options. We tailor our service to meet your requirements. For more information on the options and costs please enter send an email to [email protected] or call us on 01784 223 100.

1.26 Is there a firewall in place on your Windows Hosted vDesktop?

Yes. It is included in the package at no extra cost. All the server infrastructure sits behind an enterprise-grade Firewall