Location Benefits
Nationwide IT Support Services
Direct To Site Hardware Shipping
Remote & Onsite Break/fix Support
Fast onsite support to London & M4 corridor
Alchemy Benefits
Cutting-edge solutions, supported in-house
UK-based data centers
Large team of English-speaking specialists
Free audit & advice for new customers
Award Winning
Our engineers and technicians are certified and accredited by some of the world’s major vendors such as Microsoft, Citrix, Acronis and Watchguard, allowing them to install, configure and support a wide range of equipment to the highest standards.
We Believe In Strong Relationships
No matter how good our IT skills are, it is the relationships we forge with our customers that are most important to our joint success. It is for this reason we are now seen as their outsourced IT Department in many instances – a role we are 100% happy to perform.
Meet the Team
Nathan Mills
Group CEO
Nathan our Chairman and Founder of Alchemy with over 35 years’ experience in the IT Sector. The pillars of service, knowledge, integrity and a feel-good factor have succoured success for the business over an amazing 25 years. With a love of Bristol City, Nathan has endured hardship beyond belief, but with friends, dear clients and an endless drive, success is always not far away. Nathan is a valuable presence within our company, and his vast knowledge and insights will always be accessible to all our valued clients.
Marc Ellis
Managing Director
Marc Ellis has been an integral part of Alchemy Systems, and his dedication and hard work have been instrumental in the company’s success. With 20 years in the industry, he has a proven track record of leadership and innovation, Marc’s promotion to Managing Director is a testament to his commitment to excellence. As Managing Director, Marc will play a key role in shaping the future of our company. His strategic vision and strong leadership skills will help us navigate new challenges and opportunities, ensuring that we continue to provide the highest level of service to our clients.
Marc has had a secret past double life as a House Music DJ. He played sets at many venues of repute all over the UK and Europe supporting some of the biggest names in the electronic music industry. Now he has hung his headphones and prefers to spend quieter evenings winding down with his family and friends.
Ellie Marley
Finance Manager
Ellie started out as a Sales Admin and Marketing Representative, then progressed to Office Manager and has now taken the role as Finance Manager. Dealing with the day-to-day finance tasks, including invoicing, banking, generating financial reports and payroll.
With a background in Contour Fashion, completing her Undergraduate and Master’s at De Montfort University, Ellie decided to take a career turn and get in to Finance. She is now completing her AAT Accountancy Training until she a fully qualified accountant.
Out of hours you will find her at the side of the rugby pitch supporting her local team, Newport Salop Rugby Club, on long walks with her partner, or on the dance floor with her friends.
Luke Elsden
Service Delivery Manager
Luke began his career with us as an apprentice. Over the years, he consistently demonstrated his exceptional problem-solving skills, dedication to our clients, and a relentless drive to improve our service delivery. Luke’s journey from Level One Support to Service Delivery Manager is a remarkable example of the growth and opportunities that our company provides to its employees.
As Service Delivery Manager, Luke will oversee the efficient and effective delivery of our services to you, our valued clients. His deep understanding of our company’s values and client needs makes him exceptionally well-suited for this role, and we are confident that he will excel in his position.
Outside of work, Luke enjoys spending time with friend and family & is a big sports fan with a particular interest in Football, Formula 1 & MMA.
Rodney Mills
Assurance Manager
Initially started as an indentured apprentice with an electric motor manufacturer, who sponsored me through university where I obtained a 1st class BSc honours in Engineering. I joined the MOD as a graduate trainee and had quite an illustrious career spanning 38 years, ending up as the Manufacturing Design Authority at AWE.
During this period some of the main highlights have been involved with a hot weather trial of the Nimrod aircraft in Singapore, developed the first computer controlled gauge array system at ROF Cardiff in the 1970’s.
In 2010, I accepted the challenge and responsibility to guide Alchemy through inception to success of securing a robust ISO 27001 accreditation with NQA.
I can look back on my 12 years with ASI with a great deal of pleasure, and have enjoyed my involvement. Nathan sees me as his old venerable sage, providing him with guidance and advice that he sometimes listens to!
Little known fact, whilst at Boscombe Down, I temporarily took over the controls of a Hunter jet
Carl Lloyd
Senior Platform Architect
Hi Carl here, I am currently the Senior Platform Architect, I have worked within the family fold of Alchemy for 15 years. I have helped further Alchemy within the Virtual world and helped onboard many clients to our Hosting Solutions. My field is networking, file systems, virtualization and our complete Citrix offering to name but a few. My goal is to design systems to make the day to day fault finding and resolution to run smoothly, to help pave the way for new technologies within the Alchemy network.
Mishka Oliver
Client Support Engineer
Mishka has been with Alchemy since late 2014 doing a bit of everything including cryptowalled clients, server replacements and new computer deployments. When not working Mishka will happily shoot you with either a paintball or a DSLR camera
Elliott Moules
Client Support Engineer
Elliott is a Technical Support Engineer at Alchemy Systems with 18 months of experience assisting with Our Remote Desktops and Cloud Services, as well having 7 years’ experience in Customer Service roles which helps him with day-day calls. Out of ours, He is usually in a Dungeon and Dragons campaign, Gaming or trying out a new recipe or making comfort food.
Cathlyn Sutcliffe
Client Support Engineer
Cathlyn is part of the Client Support Engineer Team at Alchemy with over 10 years’ experience assisting our client base. Her main focus for support is with email systems and the hosted desktop and ensuring high levels of customer support. Outside of work Cathlyn enjoys travelling around the world and has completed on a road trip through America, although she does struggle with suitcase weight limits due to her collection of very silly platform shoes. She also enjoys playing League of Legends and watching G2 Esports compete within several different esports.
Web Team
Senior Web Specialist
Senior Technical Engineer responsible for advanced web-related issues, including design, editing, updating, improvement and strategy… and Search engine Optimisation (SEO)
Level 2
Senior Technical Advisor
Level 2 Tech Support team member, site installation specialist and warehouse coordinator
Cabling Team
Networking Installation Specialist
Specialist Installation Technician responsible for providing professional Telecommunications, Structured network cabling, CCTV installation & consultancy services. Fully accredited in the relevant fields, our on-site Engineer will provide Fluke tested services with fully-backed guarantees, and will be happy to provide advice on bespoke work large and small.
